While my job is technical in nature, I do have to talk to customers on the phone a lot. But I'm not so good at it. I need pointers - anything - on how to talk to people so that they feel confident in my ability to do what they need me to do, or to pacify them or generally just maintaining a positive attitude to me personally and my employers' business in general.

Anything greatly appreciated :hug:

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I want to know everything
I want to be everywhere
I want to fuck everyone in the world
I want to do something that matters

introduce yourself, of course, speak clearly and in terms the cusomer will understand, be polite, avoid saying um and ya know too much, use their names occasionally (not alot, then it just sounds condescending), don't ever interrupt and always follow through on what you say or promise.

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Don't talk techie but never underestimate the person on the other end. I can't stand it when they think I am a dumb girl.

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kind of going with Lilith said...

Sometimes its hard being an expert on subject to deal with the fact that most people are practically clueless about it. Try to be patient and avoid being condescending. I think having an annoyed, condescending technician on the phone might either intimidate the customer more or put them on the defense.

Be positive, use thier names, and say please and thank you. Basic manners are even more important on the phone.

And good luck!

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Life is too short not to love and be loved....preferably multiple times in one night.

I think men talk to women so they can sleep with them and women sleep with men so they can talk to them. ~ Jay McInerney

All good advice so far.....

Don't talk 'down' to them like they're stupid,
But don't use those huge technical words either,
Try to find a middle ground.

Be polite.
No 'ummm's', or 'you knows'.
Be confident in your ability.
Don't BS, if you don't know something,
say 'I don't know but I'll be happy to find out for you.

If you're having a bad day don't gripe and groan on the phone.
Always speak positively about your job and the company in general.

Be genuine.
Smile! It will come through in your voice.

Well i must say there is nothing worse than the above!

ITs downright rude and...well you know me...i tell em so too

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