I too work in a complaint department...if something is going wrong they call me. Might not be technical and all but just the same. My general rule is answer the phone in a polite manner...

"insert company name", This is Natalie, how may I help you?

Then let them talk.


Just listen to there problem. At that moment something that seems huge might just be simple as a push of the button.

or I'll send the guys right over.

Natalie

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DAMN, YOU ARE A SEXY ONE-skipthisone

I beleive in the sweet spot, soft-core pornography, opening your presents Christmas morning rather than Christmas Eve, and I beleive in long, slow, deep, soft, wet kisses that last three days. Kevin Costner/Bull Duram

"Your body as well as mine has needs. This is juat a little foreplay to highten our desire for each other. If we play out the game of love to it's natural conclusion, you'll experience fulfillment. Give yourself up to me and I'll guide you along the path to pareadise. Together we will be like fire and ice, love and hate, life and death." Virginia Henley

WANTED: a moment when you kiss someone and eveything around you becomes hazy. And the only thing in focus is you and this person and you relize that he is the only person your suppose to kiss for the rest of your life. And for one moment you get this amazing gift. You want to laugh and you want to cry. Cause you feel so lucky that you found it and so scared it will all go away at the same time.