always start by being polite - I talk to a lot of people every day and you'd be suprised by the number of people who are actually taken aback when I call them and before anything, I actually say hello and ask how they are today....

sometimes, just a little caring can go a long way - it puts people at ease which in turn makes it easier to carry on the conversation....

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If someone offers a penny for your thoughts and you put your two cents in, what happens to the other penny??

Don’t let the hardship of the past, take away from the joy of the present