Oh...OK Lil. Maybe that has nothing to do with her problem. It's frustrating to try and tell her it isn't the Dell that's causing the problem cause she doesn't know hardware from software, or any ware for that matter. And, the real difficult part is that her father (in Fla.) HATES Dell's and has told her so many times and is now telling her, "See, I told you so". You know how that goes...

Anyway, I gave her the page I printed from the responses here (sans avatars and the Pixie addy...lol!) and told her to show it to her daughter-in-law. She's the one who helps her with configuring her puter...so I hope she'll get some insight from the help you all gave me...and not perpetuate this notion that it's the Dell and not the software! I can't, for the life of me, make my friend understand that factor of this problem. When I say she knows less than I do about puter's, that's an understatement! I'm a geek genius compared to her. I think she knows how to turn it on, log in (and that's only cause it's set up to log in automatically when she goes to her game sites), go to her email, read and delete or reply or forward. That's it! She didn't even know about defragmenting till I told her...and her daughter-in-law told her it's set up on an auto defrag. Geesh! It's tough to talk to her about it cause all she keeps saying is, "I'll NEVER get another Dell...I hate it"!

Is it legal to smack the shit out of a good friend? :grin:

Thanks again guys! Love ya!

__________________
Minds are like parachutes. They only work when they are open.

~Thomas Dewar~