As sad as it may be, it seems the independent business man is now the ONLY one you even have a partial chance of getting a fair shake from. Today, ALL business, (and the bigger, the more so) is done on quarterly profit & loss basis ONLY. The days of customer retention are gone. From your bank to your phone company, it’s become a “hit em for every quick nickel you can and just keep recruiting more bodies to cycle through”. I’m to the point where I actually believe a new business procedure is being taught in the MBA programs today. Long gone are the days of “keep a customer satisfied and keep a customer”.

Business structure starts in the Legal Department to establish where usury can be legally employed, goes to the Accounting Department who decides what it will cost and how much the margin will be, then goes to Marketing Department(as they have the largest budget) who decides sales commissions and billboard placements. Production Control determines how many square pegs the customer will assemble into round holes so it will fit into a box that UPS can pick up by 14:00. After the poor guy on the shop floor complains there is a problem in the heat treat operation of the heart pumps he made out from Popsicle sticks with a sludge hammer, it goes to Engineering.

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