Originally Posted by Lord Snow

I had something similar happen. Only mine was an Oscar (aka velvet cichlid). I realize that the common assumption is that people working in a specialized department should have a general knowledge of the product, but chances are you were dealing with someone working a summer job and only know to feed the fish x times a day and not what kind of fish they are. It's like getting your oil changed at Wal Mart. I worked the Tire Lube Express and had no prior experience working on cars except my own. Isn't it nice to know that people are driving on tires that I installed with on the job training?